IT services

University login problems – Friday 16 October

Login problems with the University’s Central Authentication Service (CAS)

Update 4

Service has been restored to most University systems and we are working to restore full service and resilience. As part of this work, some momentary outages may be experienced.

The on-premise exchange service is also back online meaning that all staff not already on Office 365 should now be able to access their University email. It may take some time for all emails to come through, but be assured that they are in a queuing system and will not be lost. 

Update 3

The issue with the Central Authentication Service has been fixed – staff and students should now be able to login to My Manchester, Blackboard, the video portal and other systems that were impacted by the issue this morning.

We still have issues with the on-premise exchange service, which is affecting access to University email and shared mailboxes for staff who are not yet transferred to Office 365. Also affected is SharePoint, Moodle, emails to and from our IT Support Portal, and some other systems and services.

We are working to restore full service as soon as possible.

Update 2

As you may be aware, there are issues logging into University systems this morning for all staff and students following an overnight incident. The issue is with the Central Authentication Service (CAS), and is affecting access to systems including My Manchester, Blackboard, the video portal, Resource Booker, Wake IT, website and documents that are protected by CAS, and more. 

We also have reports that some staff who are not yet transferred to Office 365 cannot access their email.

We’re working to understand and resolve the problems as quickly as possible – there’s no need to call the IT Support Centre unless it’s an unrelated issue.

The online IT Support Portal is unaffected and available as normal.

Update 1

All staff and students: There are unfortunately issues logging into University systems this morning, including My Manchester, Blackboard, video portal and more. IT Services are working to understand and resolve the problem as quickly as possible and there’s no need to call the IT Support Centre at this point. 

Please check the IT Services Twitter account for the latest updates and information.

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