How you can contact Student Services this semester

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The Student Services Centre is here to help with any of your administration needs, from student cards, fees and funding to exams, you will probably need their services at some point.

The team want you to be able to contact them in the most convenient way for you, so there’s a range of ways you can get in touch:


The telephone helpline is open 10am – 4pm, Monday to Friday.

  • For all general queries, including student cards, confirmation letters, and council tax queries, call: 0161 275 5000
  • For Student Payments and Registration queries including refunds call: 0161 676 1762
  • For Student Funding queries, including student loans, bursaries, and the living cost support fund call: 0161 676 1761
  • For Exams and Graduation queries, including transcripts and certificates call: 0161 676 1763


Queries can be emailed to

Live Chat

Live chat support is available from Monday to Friday, 10am-12.00pm and 2pm-4pm and can be accessed via the Student Services Centre website.

Drop in zoom sessions

Drop in Zoom sessions are available every Friday (from w/c 14th February) from 10am-4pm and can be accessed here:


Appointments are available Monday to Friday, 10am-4pm for BRP and Student cards.  The link to book a student card appointment can be found on the SSC webpages.

Face to face enquiries

From w/c 14th February the SSC will reopen for face to face enquiries on Tuesdays from 1pm – 4pm and Thursdays from 10am – 1pm.

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