IT services

Technical issues with the course selection module in the Student System

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20 Jul 2022

Update 4: 20th July 2022 10.30am

A change was applied to the Student System at 6pm yesterday (Tuesday) evening, and we have started to see large numbers of successful course unit selection enrolments. We will continue to closely monitor the service throughout the enrolment process to ensure it goes as smoothly as possible for our students.

Students who were affected by the issue (mainly in the Schools of Arts, Languages and Cultures, and Social Sciences) will be contacted by their School Support Office with further information and instructions.

Anyone who has any questions about their course unit selection should contact their School Support Office.

We fully understand the frustration and worry that this has caused for everyone affected, we’re taking actions from this situation to address the cause of these issues, and greatly appreciate you bearing with us while we worked on the issue.

If we have any further information, we will post it here.

Update 3: 19th July 4.30pm

Work has been continuing throughout the day on the issues with the Student System, although we are aware that some people are still encountering errors. We’ll continue to work on these course unit selection issues as our highest priority.

Once again, thank you to all staff and students for bearing with us while we deal with this disruption.

Update 2: 19th July 12.30pm

Work on fixing the issues with course unit selection is taking longer than initially anticipated. We understand the impact this is having on our staff and students, and are working on this as our highest priority.

Thank you for bearing with us while we work to restore full service for you.

As soon as we have any more information, we’ll post it here.

Update 1: 18th July

Reports received that the course selection module in the Student System is not working correctly

IT Services has been made aware of a technical issue with the course selection module in My Manchester. This issue is affecting access to the module and students are unable to select a course. IT is working on fixing this issue and the work should be completed by lunchtime tomorrow, Tuesday 19 July. Apologies for any disruption this has caused for our staff and students.