Finding the support you need

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If you find yourself struggling and need support, or if you’re worried about a friend, we are here to support you all year round.

Taking the first step to reach out for help can be really tough, so there are a range of ways that you can access support – whether that be by speaking to someone, connecting with others online, via self-help resources or by sending a text. Remember, the support is here for you. You can choose whichever support service you feel most comfortable with:

Urgent support

If you need urgent support for yourself or someone else in an emergency, never hesitate to call 999 or visit your nearest A&E. You can also contact University Security on 0161 306 9966, who can provide help and support if you’re on campus.

24/7 support

If you’re experiencing a mental health crisis – or know someone else who is – there is immediate help available.

Health Assured is a mental health helpline and wellbeing app that is available in 240 languages, whenever and wherever you need it. Through it, you have access to trained counsellors and advisers who are ready to help and support you. It’s anonymous and judgement-free, and is available 24-hours a day, every day of the year.

Call the confidential helpline on 0800 028 3766 if you need mental or emotional support, or help with managing your relationships, coping with anxiety, money advice or anything else. To download the app, follow the steps on the Student Support site.

Greater Manchester Mental Health 24/7 Helpline has a freephone number – 0800 953 0285 – for round the clock mental health support. Alternatively, you can call The Samaritans for free on 116 123 or 0161 236 8000 charged at local rate. Available 24 hours a day, seven days a week, to talk confidentially about any problem, however big or small.

If you prefer to talk to someone online, you can use Wellbeing Live Chat. Visit between 11am and 12pm, or 3pm and 4pm, Monday to Friday to speak to a Wellbeing Advisor.

Counselling services

Manchester’s counselling and mental health services are available to all students and could provide you with the longer-term support you need. The team offers a wide range of help, including workshops, group therapy and other wellbeing resources.

To discuss booking an appointment, give the team a call on 0161 275 2864 between 9.30am and 4.30pm, Monday to Friday. You can also email the mental health team, who will get back to you during opening hours.

For free online support any time, you can use Togetherall – a safe space and community where users support each other anonymously.

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