Latest update – Tuesday 20 September, 4.45pm
The GlobalProtect VPN has continued to work normally throughout the day but is considered at risk as we continue to investigate the root cause and to monitor the service overnight.
If there is further interruption to service we will update the service availability information on the IT Services website and the IT Services Twitter feed with the latest information.
Tuesday 20 September, 10.30am
The GlobalProtect VPN is currently allowing staff and students to login to it, but we believe service may be intermittent until we fully resolve the issue. If you login to GlobalProtect your session will last 12 hours.
We continue to work with our partners and suppliers to resolve the issue. Thank you for your patience while we work through this issue.
We will keep you updated.
A message from IT Services – Monday 19 September, 7pm
The GlobalProtect VPN service is currently unavailable. Staff and students attempting to login to it will be unable to do so.
Whilst we are working with our suppliers and partners to restore service it is likely to still be unavailable in the morning (Tuesday 20 September).
If you are working off campus you will not be able to remotely access a PC on campus as the VPN is required. You will also not be able to access shared folders from off campus – however you can access these from on campus without the VPN. Access to systems which require the VPN on campus will also be affected (for example some finance and student systems), however University email, BlackBoard, My Manchester and others are not.
We will update the service availability information on the IT Services website and our Twitter feed with the latest information when we have it. https://www.itservices.manchester.ac.uk/help