IT services University news

Additional support for you following cyber incident

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Following the notification of a cyber incident at our University last week, we have put together additional support for you, while we continue our work to resolve it. 

It is really important that we all continue to work and study as normal, but also that we have heightened awareness of phishing emails and messages. 

There is lots of helpful information available on our dedicated IT Support website.

The website has links to authoritative external organisations like the UK’s National Cyber Security Centre for more advice, and a short training course anyone can complete online.  

In the meantime, the University will continue to work with our external partners to monitor the dark web and other online sources to help us to identify if any data has been leaked. While we know this is a worry for some of you, we want to reassure you that if we find that this has happened, we will contact you directly as soon as possible.  

As an added precaution we are also organising for our colleagues and students to receive a free, 12-month subscription, to a leading identity protection service. The Experian Identity Plus subscription will help you to monitor your personal information for certain signs of potential identity theft. This service helps detect possible misuse of your personal data and provides identity monitoring support, focusing on identifying and resolving identity theft. We will be writing to you later this week to outline further benefits of this service and how you can access it; the latest updates will be available on our FAQs.  

We know this incident may be concerning to you , so please be assured that the Universities wellbeing services remain here to support you and available 24/7. You can find out more about this on our Student Support website.

We are continuing to update information as it becomes available on our Cyber Incident webpage, and will add further updates here in due course.

Dr Simon Merrywest, Director for the Student Experience 

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