Further information for students eligible for a Delayed Award Payment. If you are eligible for this payment you would have received an email from us stating this.
Last updated: 13 July 2023, 1.30pm
We have today (13 July 2023) begun processing these payments.
Eligibility
What is the Delayed Award Payment?
Why have these amounts been agreed?
Who is eligible for the £500 payment?
Will I be eligible for a payment even if I have outstanding debt to the University?
I’ve been awarded a degree, but some final marks are still outstanding. Am I eligible for the payment?
Claiming the payment
What do I need to do to receive a Delayed Award Payment?
How do I update my phone number be in the student system?
What if I don’t want to be paid through PayIt?
How do I know the email inviting me to claim is not a scam?
I don’t have a UK bank account – what should I do?
How will the payment be made?
How long do I have to claim the payment?
What if I don’t claim the payment within 30 days?
I’ve been invited to claim the money through NatWest PayIt but have an issue – what should I do?
NatWest Payit
What is Payit?
Do I have to have a NatWest account to use Payit?
Is Payit secure?
Why have I not received my money?
Eligibility
What is the Delayed Award Payment?
Anyone who experiences a delay in receiving their degree award due to MAB action will be eligible for a Delayed Award Payment.
If the delay is resolved before graduation ceremonies begin on 11 July 2023, you will receive a payment of £150.
If the delay continues past the 11 July 2023, you will receive a payment of £500.
Why have these amounts been agreed?
Both the Delayed Award Payment amounts (£150 and £500) have been considered in accordance with guidance from the Office of the Independent Adjudicator for Higher Education (OIA).
Who is eligible for the £500 payment?
A Delayed Award Payment of £500 will be made if all the below criteria are met:
- Your final award was due to be confirmed at the University Exam Board in the week commencing 3 July 2023.
- You submitted enough elements of assessment for your final award to be confirmed at the University Exam Board in the week commencing 3 July 2023.
- Your award could not be confirmed at the University Exam Board as sufficient marks were not available as a result of the marking and assessment boycott.
- As a consequence, you did not receive an award before ceremonies begin on 11 July 2023.
We have emailed all students who are eligible for the £500 Delayed Award Payment.
Will I be eligible for a payment even if I have outstanding debt to the University?
Yes, although we advise that any outstanding debts are settled before graduation.
I’ve been awarded a degree, but some final marks are still outstanding. Am I eligible for the payment?
No, the payment is only for those students who have not received an award.
Claiming the payment
What do I need to do to receive a Delayed Award Payment?
To claim the payment, you will need the following:
- UK bank account: You will need a bank account in the UK to receive the payment. There’s an FAQ further down the page that can help if you need to set one up.
- Up-to-date UK mobile phone number: Your UK mobile phone number must be up to date on the Student System by 9 July 2023. There’s an FAQ further down the page that can help you do this.
- Your student email account: The link to claim will be sent to your student email account. You will continue to have access to this until January 2024.
How do I update my mobile phone number be in the student system?
To receive payment in the week commencing 10 July, you need to make sure your UK mobile phone number is up to date and in the correct format on the Student System by Sunday 9 July 2023.
Your UK mobile number should be in the international format. This means you should put 44 in the country code field. Then the rest of your number, without the 0, in the telephone field.
You may notice when you click save a – or / appear in the telephone field or an extra 0 in the country field. This is a known bug and nothing to worry about.
See the below example image:
To update your number:
Click here to enter the student system.
- Select ‘Phone numbers’.
- Select ‘Add a Phone Number’.
- Fill in the correct UK mobile phone information, in the correct format, and click ‘OK’.
- Select the telephone type by ticking one of the boxes and then click ‘Save’. You should get a pop-up message confirming that your address has been saved successfully.
- You may notice when you click save a – or / appear in the telephone field or an extra 0 in the country field. This is a known bug and nothing to worry about.
What if I don’t want to be paid through PayIt?
The fastest way to be paid is through PayIt. However, we can arrange a bank transfer to a UK bank account through the BACS payments system by completing this form.
How do I know the email inviting me to claim is not a scam?
It is right to be careful of scams and phishing emails. To reassure you of the validity, once you receive the email from NatWest PayIt, you can visit the Student News website to confirm it is genuine and that payments are available to claim.
I don’t have a UK bank account – what should I do?
You need a UK bank account to receive the payment. It’s simple to set up an account with an online-only bank. In some cases, you just need a selfie and a picture of your ID. The online banks ‘Monzo’ and ‘Starling’ require proof of address in the UK, but ‘Monese’ and ‘Revolut’ don’t.
- Find out more about online only banks on Save The Student.
- Read our full guide to opening a bank account in the UK.
How will the payment be made?
The payment will be made via NatWest Payit. When your payment is available to claim, you’ll receive an email from noreply@services.natwest.com.
This email will contain an individual link, where you will be asked to enter your student ID number and the verification number sent to your UK mobile phone number. You can either log in to your bank account directly or provide your details instead. No one else can use this link. Please do not forward it to your friends.
We will pass your name, mobile phone number, University email address and student ID number to NatWest PayIt.
NatWest will not share your account information or use it for any purpose other than making the payment. For more information on how NatWest processes your information and your rights, please see their Privacy Notice.
How long do I have to claim the payment?
Once you receive the email from NatWest Payit inviting you to claim the payment, you will have 30 days to claim it.
What if I don’t claim the payment within 30 days?
You will no longer be able to claim the payment unless you have contacted us by 7 August 2023.
I’ve been invited to claim the money through NatWest PayIt but have an issue – what should I do?
If you have any issues with using PayIt please contact us at studentnews@manchester.ac.uk with the subject ‘PayIt Technical Issue’.
NatWest PayIt
What is Payit?
Payit allows you to quickly and easily receive the payment directly into your bank account, and means you will receive your funds almost instantly*. It is not an app, but an online payment platform that allows you to use your own online or mobile banking to access your funds. It’s free to use and provides you with:
Faster payments
- Less manual errors
- More data security with no shared bank details
- No pins or passwords
*some payments could take up to two hours to be credited
Do I have to have a NatWest account to use Payit?
No. PayIt is provided by NatWest, but the great news is that you don’t have to be a NatWest customer to use it.
Is Payit secure?
Payit uses the UK’s Open Banking infrastructure to securely connect to your bank’s Online or Mobile banking. This allows you to log in using your existing details. Payit does not see your login details and Payit™ does not store or share any of your personal bank account information. More details on Open Banking.
If you choose to manually input your account details in order to receive money, we’ll only use the information to make a payment to you. We will not share your account information or use it for any purpose other than making the payment. For more information on how NatWest processes your information and your rights, please see our Privacy Notice which can be found at https://personal.natwest.com/personal/privacy-policy.html.
Why have I not received my money?
Sometimes funds may be held by your bank to do some further checks. You can check your mobile or online banking to see if the payment has been received or alternatively contact your bank through your usual channels.