From Monday 24 November, the IT in-person support desk in the Kilburn Building will be temporarily re-located to the ground floor of Main Library while building works take place.
The desk will continue to provide the same face-to-face IT support as now, and be staffed by IT Services. It will be open 8am to 5pm Monday to Friday. The re-location is expected to be until September 2026, when the support desk will return to the Kilburn Building.
The student facing in-person support desks already located in Main Library and in the Alan Gilbert Learning Commons, and staffed by the Library digital support team, will continue to operate as normal.
More information about in-person IT support is available:
Other routes for IT support, including using Connect and the 24/7 telephone helpline, operate as normal.
What’s happening in the Kilburn Building?
This November marks the start of our University’s Kilburn redevelopment project, to support the future delivery of teaching and research in Computer Science.
New and improved facilities will include:
- a new Robotics laboratory and testing area;
- a new combined Virtual Reality and Human Participation space;
- a new computer cluster, plus additional study spaces, common areas and wellbeing facilities for students;
- renovated workspaces for Computer Science staff and PGRs and IT Services, providing greater flexibility and support.
Redevelopment will be contained to the ground floor areas of the Kilburn Building, with renovation and construction works expected to run between early 2026 and the end of the 2025/26 academic year. The upper floors of Kilburn will remain open and available during the works.
More information for students about the redevelopment will be available via the Faculty of Science and Engineering next year. Questions about the project can be directed to Kilburn-project@manchester.ac.uk.